Author Archives: mcomstock@comstock-consulting.com
Do Consumers Have the Last Word in Last Mile Delivery?
The “Last Mile” in eCommerce delivery has been a constant discussion topic over the last several years. The challenge of putting goods in consumers’ hands when and where they wish has produced a plethora of attempts find the right solution … Continue reading
The Return Trip – How Returns Impact Online Shopping
Online ecommerce sales increased 14.7% this past holiday season. This in turn ratcheted up returns activity for all eCommerce sellers. UPS reports that it handled over 1 million return shipments in the month of December and expected more than 1.4 … Continue reading
WANTED: Paradigm Shift, Not Tactical Shipping Rate Increases
Among the myriad of articles, purchase posts and blogs regarding the UPS and FedEx rate increases for 2017 is the fact that residential and delivery area surcharges, as well as large package surcharges, are increasing more than the freight rates. … Continue reading